Privacy Policy
Last updated: August 27, 2026
The Pfleiderer Firm LLC (“the Firm,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we handle information we collect through our website at c19disability.com (the “Site” — covid19disability.com redirects there) and through text (SMS/MMS) messages with the Firm (together, “Site Information”), and the choices you have.
The Site is an SSDI/SSI intake and case portal for people disabled by COVID-19 (including long COVID) or a COVID vaccine injury. It is operated by The Pfleiderer Firm LLC. By using the Site or providing Site Information to the Firm, you agree to this Privacy Policy.
Not legal advice or an attorney-client relationship. Submitting information through the Site or sending us a message does not create an attorney-client relationship, and information you send before we agree in writing to represent you may not be treated as confidential or privileged. Please do not send Social Security numbers, medical records, or other highly sensitive details about a legal matter until we have confirmed that we can represent you.
Scope of this Privacy Policy
This Privacy Policy applies only to Site Information. It does not apply to information the Firm requests, receives, creates, or maintains in the course of providing legal services or in connection with an attorney-client relationship (“Client Information”). Client Information is governed by the attorney-client privilege, the work-product doctrine, the Ohio Rules of Professional Conduct (including the duty of confidentiality), the Firm's engagement agreement with the client, and applicable law — not by this Privacy Policy.
If any information could be considered both Site Information and Client Information, the Firm's professional and ethical obligations regarding client confidentiality govern and control over this Privacy Policy.
Information we collect
Information you give us
When you contact the Firm — by email, by phone, or by text message — or when you use the Site's case-review and portal forms, we collect the information you choose to provide. That includes your name, email address, and telephone number, and intake and case-review fields such as background, condition, work history, and benefits details. We do not ask for a Social Security number or medical records at the initial review stage.
If you sign in, we send a one-time sign-in link (a “magic link”) to the email address you give us. Documents you later upload so the Firm can review your matter are stored for that purpose. Those uploads are Site Information until an engagement exists; after that they are Client Information as described in “Scope of this Privacy Policy” above.
Information collected automatically
When you visit the Site, our hosting provider and standard web server processes may automatically log technical information such as your IP address, browser type, device type, referring page, and the date and time of your visit. We use this information to operate, secure, and improve the Site.
A bot-protection check (Cloudflare Turnstile) may run on public forms. That check may receive technical information such as your IP address as part of confirming that a person, not an automated program, is submitting the form.
Cookies and similar technologies
The Site uses first-party cookies that are necessary for it to function. If you sign in, we set a session cookie so we can keep you signed in to the portal. If you arrive from a campaign link or another website, we may set a short-lived first-party cookie that records how you found the Site (for example, campaign parameters and the referring page) so we can understand which outreach led to an inquiry. Fonts are served from the Site itself; we do not load fonts from Google Fonts when you visit. We do not use third-party advertising or analytics cookies.
You can set your browser to refuse cookies or to alert you when cookies are sent; some features — including staying signed in — may not work as intended if you do.
How we use information
We use Site Information to:
- respond to your inquiries and communicate with you about your legal question or matter, including evaluating a free case review;
- send sign-in links to the email address you give us;
- store and review documents you upload about your matter;
- provide, maintain, secure, and improve the Site and our services;
- schedule consultations and send you information you request;
- send appointment reminders, case-related updates, and administrative messages (including by text message, where you have opted in); and
- comply with our legal, ethical, and professional obligations.
Text messaging (SMS/MMS) policy
This section describes how the Firm uses text messaging. It applies to any mobile telephone number you provide to us.
Consent
By providing your mobile telephone number to the Firm — for example, by phone, by email, in person, through the Site, or by texting us first — and by agreeing to receive text messages, you give your express consent to receive text (SMS/MMS) messages from the Firm at that number. Consent to receive text messages is not a condition of hiring the Firm or of receiving any legal service.
Types of messages
Messages may include responses to your inquiries, appointment scheduling and reminders, requests for information needed for your matter, case-related updates, and other communications related to your relationship with the Firm. The Firm does not send marketing or promotional text messages. We never include medical detail in texts or calls.
Message frequency
Message frequency varies based on your interactions with the Firm.
Message and data rates
Message and data rates may apply, depending on your mobile carrier and plan. The Firm does not charge for text messages, but your carrier's standard rates will apply.
Opting out
You can cancel text messages at any time by replying STOP to any message from us. After you reply STOP, we will send one confirmation message and will not send you further text messages unless you opt back in. You may also contact us at the phone number or email address below to be removed.
Help
For help, reply HELP to any message from us, or contact the Firm at (330) 800-0609 or contact@pfl-firm.com.
Delivery
Message delivery is subject to your mobile carrier's network availability. Carriers are not liable for delayed or undelivered messages.
No sharing of mobile opt-in data
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
The Firm does not sell your personal information. We share Site Information only:
- with service providers who perform functions on our behalf, under obligations of confidentiality and only as needed to perform those functions — including website hosting (Vercel), database hosting (Neon), email delivery (Resend), file storage for uploads (Cloudflare R2), bot protection (Cloudflare Turnstile), e-signature (DocuSeal), and, when enabled, SMS and voice messaging (Twilio);
- when you ask us to or otherwise consent — for example, if you designate a helper (a family member or caregiver) and give us their email address, we may copy them on notification emails, which never contain medical detail;
- as required to comply with law, legal process, or a lawful request by public authorities, or to establish or protect our legal rights; and
- in connection with our professional and ethical obligations as a law firm.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text opt-in data is not shared.
As noted in “Scope of this Privacy Policy” above, Client Information — information shared with the Firm in the course of an actual attorney-client relationship — is governed by the attorney-client privilege and the Ohio Rules of Professional Conduct, not by this Privacy Policy.
Data security
No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the security of Site Information you send to us. Please do not send confidential or sensitive information through the Site or by unencrypted email or text.
Data retention
We keep Site Information for as long as we consider necessary for the purposes described above and to meet our legal, ethical, and recordkeeping obligations.
If the Firm declines your matter, we automatically and permanently destroy your medical and condition-related information within seven days of the declination. We retain only a minimal record that an inquiry was made and declined (your name, contact information, dates, and our declination letter), which professional-responsibility standards require us to keep. Legal obligations, such as a litigation hold, may in rare cases require longer retention.
Your choices
You may:
- decline to provide information, though we may be unable to respond to your inquiry or complete a case review without it;
- opt out of text messages at any time by replying STOP; and
- adjust your browser settings to limit cookies.
To the extent any applicable law gives you rights over your personal information, you may contact us using the information below and we will respond as required by that law.
Privacy of persons under 18
The Site is intended for adults and is not directed to persons under 18. We do not knowingly collect personal information from persons under 18. If you believe a person under 18 has provided us information, please contact us so that we can remove it.
Third-party links
The Site may link to third-party websites and services (for example, an e-signature provider). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after changes are posted means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact:
The Pfleiderer Firm LLC
190 N Union St Suite #201, Akron, OH 44304
Phone: (330) 800-0609
Email: contact@pfl-firm.com